FAQ

Frequently Asked Questions

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Hosting

How do I connect to my site using FTP?

We will supply you with access to your domain files as required. We use sFTP only, and your IP must be whitelisted to access the server. If you would like access, please contact us.

Note – you will need to use PORT 22 to sFTP.

 

Maintenance Plan

How often is maintenance performed on my site?

Once per quarter. If you require more frequent — or less frequent — maintenance, we can discuss different pricing and scheduling options that work best for you!

What items are covered each time maintenance is completed?

For a full list of items covered within the maintenance plan head over to our detailed maintenance page here.

What does the maintenance plan cost?

Our regular maintenance plan is $250 per quarter. If you require more frequent — or less frequent — maintenance, we can discuss different pricing and scheduling options that work best for you!

Security

Do I need an SSL?

If your site says “insecure” in the URL bar, you need an SSL certificate.

An SSL Certificate is small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.

They have become required by the major search engines. They will help with your SEO standing and they will show your customer you have their security in mind.

What does it cost for an SSL?

If an SSL Certificate is required, our pricing for the purchase and installation thereof is $149 for the first year, and then an additional $149 for each successive year/renewal.